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HVAC + Home Services

AI receptionist for HVAC and home services

Turn missed and after-hours calls into dispatcher-ready service requests, urgency routing, callbacks, and booked diagnostic visits while crews are on jobs.

AI Receptionist is included in every plan, starting at $99 USD/month with 200 AI voice minutes.

  • After-hours call answering
  • Service area + urgency routing
  • Diagnostic visit or callback handoff
Start Receptionist SetupTry the after-hours HVAC demo

Workflow animation

Call to service request to dispatch note

After-hours call

Step 1

Caller calls

Live call

The receptionist answers while the crew is on a job or the office is closed.

What the receptionist checks

Caller asks: My AC stopped cooling tonight. Can someone come out?

Captured: caller name, callback number, address, and preferred timing

Output

Live intake started

Caller context captured

Workspace

requestschedulefollow-up
Caller confirmation preview
Dispatcher notification preview
Service request + schedule preview
Dispatch note preview

One HVAC job, start to finish

A Sunday no-heat call becomes a paid furnace install

Ava is your AI receptionist, the follow-up calls are AI voice agents, and Call for Me makes your own calls in between. Every customer step lands on one customer record.

  1. Sun 9:12 pm

    Ava answers the no-heat call

    "Our furnace stopped and the house is getting cold." Ava gets the address, the equipment, and how urgent it is. A no-heat call becomes a priority callback for your team instead of a guess at a time slot.

    Service request · no heat · priority callback

    Included on every planAfter-hours answering

  2. Sun 9:20 pm

    Your on-call tech calls back

    The callback task has the address, the furnace, and the caller's own words, so your tech calls back ready and books the visit.

    Callback completed · diagnostic Mon 8:00 am

    Included on every planCallback tasks

  3. Mon 2:00 pm

    You send the replacement quote

    Build the quote on the same customer record Ava started, so nothing gets retyped.

    Quote · high-efficiency furnace install · $6,400

    Included on every planQuotes and invoices

  4. Thu 10:30 am

    A follow-up call on a quiet quote

    Three days with no reply. The follow-up call answers questions about the quote and asks for the go-ahead.

    Ready to go ahead · your team confirms, then schedules the install

    Plan: BusinessQuote follow-up calls

  5. Thu 11:15 am

    Call for Me checks the furnace is in stock

    Before you book the install, your agent calls the distributor, gets through the phone menu, and asks whether the furnace is in stock and when it can be picked up.

    In stock · pickup Mon 7:00 am

    Included on every planCall for Me

  6. 7 days overdue

    A reminder call chases the invoice

    The install invoice is a week late. The call asks for a firm payment date and whether a partial payment now would help.

    Promise to pay Friday · logged on the invoice

    Plan: Pro and BusinessInvoice reminder calls

  7. After payment

    A feedback call checks the install

    Once the invoice is paid, a short call asks for a 0 to 10 score and the reason. A low score is flagged for your team.

    Score 9 · reason: clean install, warm house by dinner

    Plan: BusinessPost-payment feedback calls

01

Answer and capture

The caller reaches a receptionist that captures the issue, address, urgency, and callback context.

02

Check rules

The receptionist checks service type, service area, schedule fit, and whether the request needs dispatch review.

03

Book or route

Routine requests can become a diagnostic visit; urgent, unclear, or unsafe requests become callback tasks.

Live AI voice demo

Try an HVAC service call

Change the company name, then ask Ava about AC repair, heating service, maintenance, or a diagnostic visit. This is a mock call; no real service request, appointment, dispatch, CRM record, or confirmation message is created.

No signup required
Live demo

Receptionist

Answer inbound service calls, capture the request, and book the next step.

0:00
Mock demo only. No real service request, appointment, dispatch, CRM lead, or confirmation message is created. Do not share emergency details or sensitive personal information.
Human verification
Live transcript will appear here once you start talking.
Microphone required. Sessions end after 5 minutes, or after 30 seconds of silence.
Scenario setup
Ava
Use case
HVAC Repair Services
Working hours
Monday to Friday, 9:00 AM to 5:00 PM
Area
We cover Oakville, Mississauga, Burlington, Hamilton, and nearby GTA communities.
Demo only. No real booking or customer record is created.

Dispatch guardrails

Better intake without unsafe promises.

Home-service calls need enough context for a dispatcher to act, but not a chatbot diagnosing equipment or inventing emergency availability. Keep routine requests moving and route judgment-heavy calls to your team.

Will do

  • Capture caller, service address, issue, urgency, and preferred timing
  • Answer hours, service-area, and routine service questions from approved context
  • Book diagnostic visits or maintenance calls when your rules allow it
  • Create dispatcher-ready service request and follow-up context

Will route

  • Does not promise emergency dispatch unless your approved rules support it
  • Does not diagnose equipment, provide repair steps, or give safety instructions
  • Does not quote final repair pricing without inspection or staff approval
  • Routes no-heat, no-cooling, flooding, unsafe, or unclear calls for human review

Every handled call leaves a transcript and summary for your dispatcher. Booking, callback, or review next steps still follow your rules.

Common requests

What callers can ask for

AC stopped cooling
No heat
Seasonal tune-up
Thermostat issue
Water heater callback
Drain or fixture request

Service request

Issue, address, urgency, and customer details

Schedule or callback

Diagnostic visit when safe, review task when not

Job timeline

Lead context ready for estimates, invoices, and follow-up

Receptionist plan

Start with receptionist coverage for service calls

Plans start at $99 USD/month with AI Receptionist included. Starter overage is $0.45/min overage, Pro is $0.35/min overage, and Business is $0.25/min overage. Start a 7-day trial with a card; subscription billing begins after the trial unless canceled.

Start setup
More context
AI Answering Service for HVAC, Plumbing, and Home ServicesAI Answering Service PricingVirtual Receptionist for Small Business

Missed-revenue math

Estimate revenue left on the table

Use rough monthly numbers to see what missed calls could represent before you compare receptionist coverage.

Missed-call inputs

Adjust call volume, average booked value, and likely bookings.

Missed revenue

This month

$350

If it continues for a year

$4,200

AI receptionist pricing

AI Receptionist and Call for Me on every plan, with a 7-day trial. Upgrade for follow-up agents and more minutes.

Answer + call for you

Starter

Inbound AI receptionist, calls made for you, and core operations

$99 USD/month
  • 24/7 AI Receptionist
  • Call for Me
  • Calls suppliers and offices for you
  • 200 AI voice minutes, shared
  • Then $0.45/min overage
  • Email, SMS, and 2-way messaging
  • Booking with Google Calendar sync
  • Unlimited invoices, estimates, and clients
  • Works with ChatGPT and Claude
  • English, French, and Spanish
  • Plus call analytics, guardrails, and a 10 GB Document Hub with AI search
Start Receptionist Setup
Recommended

Answer + follow up

Pro

AI receptionist, CRM, AI Advisor, and invoice reminders

$149 USD/month
  • Everything in Starter
  • 400 AI voice minutes, shared
  • Then $0.35/min overage
  • Invoice Reminder Agent
  • Calls about overdue invoices and payment plans
  • Full CRM Suite
  • AI Advisor included (50 monthly queries)
  • 50 GB Document Hub, 500 AI searches/month
  • Advanced analytics & reporting
Start Receptionist Setup

The full front office

Business

AI front desk plus every follow-up call: leads, quotes, invoices, and feedback

$199 USD/month
  • Everything in Pro
  • 800 AI voice minutes, shared
  • Then $0.25/min overage
  • 4 outbound Voice Agents
  • Lead qualification, estimate follow-up, invoice reminders, and customer feedback
  • AI Advisor included (100 monthly queries)
  • 100 GB Document Hub, 2,000 AI searches/month
Start Receptionist Setup

Available in the US and Canada · Prices in USD · 7-day trial, card required, billed when the trial ends unless you cancel

AI Receptionist is included in Starter, Pro, and Business. Included AI voice minutes apply across AI Receptionist, Call for Me, and any enabled outbound Voice Agents. Trials require a card, and paid-cycle usage beyond the included AI voice minutes is billed automatically per minute unless an owner limit pauses usage.

Frequently Asked Questions

Yes. It can answer routine inbound calls, collect service type, address, urgency, timing, and callback details, then book or route the next step based on approved rules.

No, not by default. Emergency, unsafe, unclear, or out-of-policy calls should route to a human callback or dispatcher review unless your approved setup explicitly supports a dispatch path.

Yes, when the request is routine, the caller provides enough information, the job fits your service area, and your booking rules allow a diagnostic or maintenance visit.

AI Receptionist is included in every plan: Starter starts at $99 USD/month with 200 AI voice minutes, Pro is $149 USD/month with 400 AI voice minutes, and Business is $199 USD/month with 800 AI voice minutes. Included AI voice minutes apply across AI Receptionist and any enabled outbound Voice Agents. Extra paid-cycle usage is billed per minute after included minutes with owner-controlled overage limits.

Start a 7-day trial with a card, then connect the phone path, service-area rules, booking rules, and dispatcher-review handoff before live calls are handled.

The caller context can become a service request, schedule entry or callback task, and CRM lead context so the team can estimate, invoice, and follow up from the same workspace.