Trigger
Service completed — call scheduled
A project wraps up or a service is delivered. The feedback call is automatically scheduled — typically two to five days after completion.
Customer Feedback Agent
Capture NPS, spot churn risks, and uncover upsells automatically
After service is complete, the agent calls customers, captures NPS and verbatim feedback, flags churn risks, identifies testimonial candidates, and routes upsell signals back to your team.
Timed after service completion - logs NPS - routes risks, testimonials, and upsells
- 01
Service is completed
- 02
Feedback call captures NPS
- 03
Risks and upsells are detected
- 04
Tasks route to the right team
Live AI voice demo
Talk to the Customer Feedback Agent Live
Set a quick scenario and test the conversation flow.
No signup required
Live demo
Customer Feedback
Capture NPS and uncover upsell opportunities.
0:00
Human verification
Live transcript will appear here once you start talking.
Microphone access is required. Demo sessions are capped at 5 minutes, can end after 30 seconds of inactivity, and may end earlier during peak traffic.
Scenario setup
Tip
Keep it short and realistic. These details shape the agent's responses in real time.Customer Feedback Workflow: Service to Insight in Four Steps
The agent handles the entire post-service feedback loop — from scheduling the call to routing actionable insights to the right team. The agent uses your product and service descriptions for personalized conversations.
Call
NPS score and open-ended feedback
The agent asks for an NPS rating, then follows up with open-ended questions about what went well and what could improve. Voice captures richer sentiment than a form.
Analyze
AI flags risks, signals, and opportunities
Churn risks from low scores, upsell signals from expansion mentions, and testimonial candidates from promoters are tagged automatically during the call.
Route
Issues, upsells, and testimonials routed to teams
Complaints route to support for fast resolution. Upsell signals route to sales. Testimonial consent routes to marketing. Everything is logged in CRM.
Start the lifecycle earlier with the lead qualification agent to qualify leads before they become customers.
Customer Feedback Agent Features
The agent combines NPS collection with deep sentiment analysis, so every completed service gets a professional follow-up that captures actionable retention data.
Automated post-service NPS calls timed to reach customers when feedback is freshest.
Open-ended follow-up questions that capture verbatim sentiment beyond numeric scores.
Churn risk detection from negative scores, complaint patterns, and sentiment signals.
Upsell and cross-sell opportunity identification from positive feedback conversations.
Testimonial and referral request capture during high-satisfaction calls.
CRM logging with tagged sentiment, NPS scores, and recommended next actions.
Compare reception and the outbound Voice Agent workflows on the AI agents overview page to see where customer feedback fits in your revenue lifecycle.
What a Customer Feedback Call Sounds Like
A real post-project NPS call after a $12,000 office renovation — the agent captures a 9/10 score, flags a timeline concern, secures a testimonial, and detects an upsell opportunity in one conversation.
Sample transcript
Post-project NPS call — Office renovation
AI Agent
Hi, this is Casey calling from Bright Solutions. We recently completed the office renovation project at your downtown location, and I wanted to check in on how everything went.
Customer
Oh hi — yes, overall we are really happy with the result. The space looks great.
AI Agent
That is wonderful to hear. On a scale of 0 to 10, how likely would you be to recommend Bright Solutions to a colleague or business contact?
Customer
I would say a 9. The only thing was the electrical phase ran about a week behind schedule.
AI Agent
Thank you — a 9 is great. I have noted the timeline concern on the electrical phase so the team can address that going forward. Since you had such a positive experience overall, would you be open to providing a brief testimonial we could share?
Customer
Sure, I would be happy to. Also, we are actually looking at renovating our second location next quarter.
AI Agent
That is great to hear — I will have your account manager reach out about the second location. Thank you for the feedback and the testimonial. We appreciate your business.
Outcome summary
What gets logged after the call
- NPS score captured: 9/10 (Promoter)
- Issue flagged: timeline delay on electrical phase — routed to operations
- Testimonial consent captured — routed to marketing team
- Upsell signal detected: second location renovation planned for next quarter
- Follow-up task created for account manager with expansion context
One call captures four actionable outcomes — an NPS score, a quality concern, a testimonial, and an expansion lead. That is the difference between voice feedback and a one-click email survey.
Feedback Calls vs Email Surveys: How the Options Compare
See how a voice customer feedback agent stacks up against email surveys, manual calls, and collecting no feedback at all.
| Option | Response Rate | Sentiment Depth | Cost | Churn Detection | Scalability |
|---|---|---|---|---|---|
| Feedback Agent | Often stronger than email-only | High (voice) | $ | Real-time | Unlimited |
| Email survey | Typically lower engagement | Low (ratings) | $ | Delayed | High |
| Manual calls | Strong when staff has capacity | High | $$ | Variable | Limited |
| No feedback collection | 0% | None | $0 | None | N/A |
After collecting feedback, use the invoice reminder agent to ensure satisfied customers pay on time.
Which Businesses Use a Customer Feedback Agent?
From post-job check-ins to renewal-cycle NPS, the agent handles routine satisfaction calls while your team focuses on retention strategy and relationship repair.
Use cases
Home services and contractors
Post-job satisfaction calls that drive repeat bookings, Google reviews, and referrals. Catch quality issues before they become negative reviews.
Agencies and professional services
Client relationship health checks after project delivery that prevent silent churn and surface expansion opportunities before renewal conversations.
SaaS and subscription businesses
Renewal-cycle NPS collection that identifies at-risk accounts early, giving your customer success team time to intervene before cancellation.
Wellness and appointment-based clinics
Non-clinical service-experience feedback, appointment satisfaction, and staff-review handoff — without diagnosis, triage, or regulated health intake.
Team design
| Agent handles | Your team handles |
|---|---|
| Post-service NPS and satisfaction calls | Escalated complaint resolution |
| Sentiment capture and scoring | Relationship repair conversations |
| Testimonial and referral requests | Case study production and PR outreach |
| Upsell signal detection and logging | Expansion deal negotiation |
| Churn risk flagging and alerting | Retention strategy and save offers |
Before feedback, ensure proposals close with the estimate follow-up agent.
Related resources
Guides and Resources for Customer Feedback Collection
Explore product pages and guides to build a complete customer feedback loop.
Automated Customer Feedback Calls
Review post-service call structure, NPS capture, testimonial consent, and escalation rules.
Lead Qualification Agent
Start the revenue lifecycle by qualifying inbound leads with AI before service begins.
AI Voice Agents Overview
Compare the outbound Voice Agent workflows: leads, estimates, invoices, and feedback.
AI Advisor
Get AI-powered customer health insights, churn analysis, and retention guidance.
Start with reception. Grow into the full workflow.
Every plan includes AI Receptionist, a card-backed 7-day trial, and AI voice minutes. Upgrade when you need outbound follow-up agents and larger minute allowances.
AI voice plan
Starter
Inbound AI receptionist and core operations
$99 USD/month
- 24/7 AI Receptionist
- 200 AI voice minutes
- Email notifications
- Appointment booking
- Call analytics dashboard
- English, French, and Spanish support
- Advanced guardrails
- Unlimited invoices & estimates
- Unlimited clients
- Document Hub with 10 GB secure storage
- AI document search & chat (100 queries / month)
Recommended
AI voice plan
Pro
AI receptionist, CRM, AI Advisor, and invoice collection
$149 USD/month
- Everything in Starter
- 400 AI voice minutes
- Document Hub with 50 GB secure storage
- AI document search & chat (500 queries / month)
- ✨ Full CRM Suite
- ✨ AI Advisor included (50 monthly queries)
- Advanced analytics & reporting
- 📞 1 outbound Voice Agent included
- Invoice Collection Agent
- Automated overdue follow-ups and payment-plan handling
AI voice plan
Business
AI front desk plus every revenue follow-through agent
$199 USD/month
- Everything in Professional
- 800 AI voice minutes
- Document Hub with 100 GB secure storage
- AI document search & chat (2,000 queries / month)
- ✨ AI Advisor included (100 monthly queries)
- Advanced analytics & reporting
- 🚀 4 outbound Voice Agents included
- Lead Qualification Agent - qualifies new leads before follow-up
- Estimate Follow-up Agent - follows up on open proposals
- Invoice Collection Agent - handles overdue invoices and payment plans
- Customer Feedback Agent - captures reviews and service feedback
Receptionist plan details
AI Receptionist is included in every plan: Starter starts at $99 USD/month with 200 AI voice minutes, Pro is $149 USD/month with 400 AI voice minutes, and Business is $199 USD/month with 800 AI voice minutes. Included AI voice minutes apply across AI Receptionist and any enabled outbound Voice Agents. Extra paid-cycle usage is billed per minute after included minutes with owner-controlled overage limits.
AI Advisor Top-Ups
Pro includes 50 monthly queries and Business includes 100. Need more? Buy 250 more for $19 or 600 more for $39. Top-ups are one-time purchases, charged immediately, and expire 12 months after purchase.