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Clinics + Wellness

AI receptionist for clinics and wellness teams

Turn missed and after-hours calls into appointment requests, schedule offers, caller confirmations, and staff-review tasks without medical advice.

AI Receptionist is included in every plan, starting at $99 USD/month with 200 AI voice minutes.

  • After-hours call answering
  • Staff-review routing for clinical questions
  • Booking or callback handoff
Start Receptionist SetupTry the clinic voice demo

Workflow animation

Call to scheduled visit to CRM

After-hours call

Step 1

Caller calls

Live call

The receptionist answers after hours and starts with the reason for the call.

What the receptionist checks

Caller asks: Can I book an initial physiotherapy consultation?

Captured: caller name, callback number, preferred evenings

Output

Live intake started

Caller context captured

Workspace

requestscheduleCRM
Caller confirmation preview
Provider notification preview
Request + schedule preview
CRM lead preview

One new patient booking, start to finish

A lunch-hour call becomes a booked first appointment

Ava is your AI receptionist, and the follow-up calls are AI voice agents. Every step lands on one customer record.

  1. Wed 12:20 pm

    Ava answers while the front desk is at lunch

    "I'd like to book a first physio appointment." Ava asks admin questions only: the service they want and a preferred day and time. She doesn't collect symptoms or clinical details.

    New patient inquiry · Thursday afternoon preferred

    Included on every planMissed call capture

  2. Wed 12:24 pm

    A callback task for the front desk

    This clinic keeps its schedule in its own practice software, so Ava leaves the booking to the front desk: a callback task with the transcript and the caller's preferred times.

    Callback task · first assessment · Thursday afternoon

    Included on every planCallback tasks

  3. Wed 1:05 pm

    The front desk books it in your clinic software

    Back from lunch, your front desk calls back with context and books the appointment in your clinic's own system.

    Appointment booked · Thursday 3:30 pm

    Included on every planCallback tasks

Charting, billing, and scheduling records can stay in your clinic software. Ava answers the phone, handles admin requests, and routes anything clinical to your staff.

01

Answer and identify

The caller reaches a receptionist that captures the caller, service intent, and safe admin context.

02

Check schedule

The receptionist checks provider availability and offers a time that matches the caller's request.

03

Confirm and sync

Accepted bookings trigger caller and provider emails, a service request, a schedule entry, and CRM lead context.

Live AI voice demo

Try a clinic booking call

Change the clinic name, then ask Ava about an initial physio assessment or massage appointment. This is a mock call; no real appointment, request, CRM record, or confirmation email is created.

No signup required
Live demo

Receptionist

Answer inbound service calls, capture the request, and book the next step.

0:00
Mock demo only. Do not share symptoms, treatment history, insurance numbers, or other health information. No real appointment, clinic record, CRM lead, or confirmation email is created.
Human verification
Live transcript will appear here once you start talking.
Microphone access is required. Demo sessions are capped at 5 minutes, can end after 30 seconds of inactivity, and may end earlier during peak traffic.
Scenario setup
Ava
Use case
Physio & Massage Clinic
Working hours
Monday to Friday, 9:00 AM to 5:00 PM
Availability
Fresh availability windows are generated when you start the live demo.
Demo only. No real booking or customer record is created.
Location context
Ava shares this business location with callers.
Fixed
Maplewell Physio Massage, 201 King Street East, Hamilton, ON
Patients visit the clinic for routine physiotherapy and massage appointments.

Tip

Keep it short and realistic. These details shape the agent's responses in real time.

Safe boundaries

Front-desk help, not clinical advice.

Default setup avoids protected health information and routes medical questions to staff before collecting clinical details. Regulated workflows require confirmed safeguards, caller consent, access controls, retention and deletion rules, and any required agreement before use.

Will do

  • Book routine appointment requests when your rules allow it
  • Capture reschedules, cancellations, waitlist interest, and callbacks
  • Record service interest, practitioner preference, and preferred times
  • Create staff-review context for questions that need judgment

Will route

  • Does not diagnose symptoms, pain, injuries, or treatment needs
  • Does not triage emergencies or replace urgent-care instructions
  • Does not recommend treatments, providers, medications, or care plans
  • Does not promise insurance coverage, claim outcomes, or clinical results

Common requests

What callers can ask for

New appointment requests
Returning-client reschedules
Massage duration preference
Med spa consultation request
Waitlist capture
Hours and location

Request

Structured appointment request

Next step

Booking path or staff callback

Timeline

CRM context for follow-up

Receptionist plan

Start with receptionist coverage for clinic calls

Plans start at $99 USD/month with AI Receptionist included. Starter overage is $0.45/min overage, Pro is $0.35/min overage, and Business is $0.25/min overage. Start a 7-day trial with a card; subscription billing begins after the trial unless canceled.

Start setup
More context
AI Receptionist for Massage Therapists and SpasAI Receptionist for Physiotherapy ClinicsAI Receptionist for Physiotherapy, Massage Therapy, and Med SpasAppointment-Based Businesses After HoursVirtual Receptionist for Small Business

Pricing

AI Receptionist Pricing

Start with AI Receptionist included. Paid-cycle usage beyond included minutes follows your owner-set overage limits.

Choose your AI Receptionist plan

Cover missed calls with the right AI voice plan

AI voice plan

Starter

Inbound AI receptionist and core operations

$99 USD/month
  • 24/7 AI Receptionist
  • 200 AI voice minutes
  • Then $0.45/min overage
  • Email + SMS notifications
  • 2-way messaging
  • Appointment booking
  • Google Calendar sync
  • Works with ChatGPT and Claude
  • Call analytics dashboard
  • English, French, and Spanish support
  • Advanced guardrails
  • Unlimited invoices & estimates
  • Unlimited clients
  • Document Hub with 10 GB secure storage
  • AI document search & chat (100 queries / month)
Start Receptionist Setup
Recommended

AI voice plan

Pro

AI receptionist, CRM, AI Advisor, and invoice collection

$149 USD/month
  • Everything in Starter
  • 400 AI voice minutes
  • Then $0.35/min overage
  • Document Hub with 50 GB secure storage
  • AI document search & chat (500 queries / month)
  • Full CRM Suite
  • AI Advisor included (50 monthly queries)
  • Advanced analytics & reporting
  • 1 outbound Voice Agent included
  • Invoice Collection Agent
  • Automated overdue follow-ups and payment-plan handling
Start Receptionist Setup

AI voice plan

Business

AI front desk plus every follow-up call: leads, quotes, invoices, and feedback

$199 USD/month
  • Everything in Pro
  • 800 AI voice minutes
  • Then $0.25/min overage
  • Document Hub with 100 GB secure storage
  • AI document search & chat (2,000 queries / month)
  • AI Advisor included (100 monthly queries)
  • Advanced analytics & reporting
  • 4 outbound Voice Agents included
  • Lead Qualification Agent - qualifies new leads before follow-up
  • Estimate Follow-up Agent - follows up on open proposals
  • Invoice Collection Agent - handles overdue invoices and payment plans
  • Customer Feedback Agent - captures post-job service feedback
Start Receptionist Setup

How billing works

Every plan includes AI Receptionist, email and SMS notifications, 2-way messaging, service-intake rules, booking or callback routing, and AI voice minutes. Starter begins with 200 AI voice minutes each month.

Need more capacity? Paid-cycle usage over included minutes uses automatic per-minute overage: Starter overage is $0.45/min overage, Pro is $0.35/min overage, and Business is $0.25/min overage.

Trials require a card. Subscription billing starts after the trial unless canceled.

Included in every plan

  • 24/7 inbound call answering
  • Email + SMS notifications
  • 2-way messaging
  • AI voice minutes by plan
  • Service intake and qualification
  • Appointment booking and rescheduling
  • Team scheduling with Google Calendar sync
  • Callback capture and lead handoff
  • Service request timeline
  • Owner-controlled overage limits

AI Receptionist is included in Starter, Pro, and Business. Included AI voice minutes apply across AI Receptionist and any enabled outbound Voice Agents. Trials require a card, and paid-cycle usage beyond the included AI voice minutes is billed automatically per minute unless an owner limit pauses usage.

Frequently Asked Questions

Yes, for routine front-desk workflows such as appointment requests, rescheduling, cancellations, business information, and callback capture. Clinical or treatment-specific questions should route to staff review.

No. This page is about booking, rescheduling, callback capture, and admin intake. Diagnosis, treatment guidance, insurance coverage, contraindications, and suitability questions should be routed to humans.

Yes, when the business rules allow booking and the caller request is routine. If the call asks for medical, treatment, suitability, risk, or insurance guidance, the receptionist captures context and routes a callback instead.

AI Receptionist is included in every plan: Starter starts at $99 USD/month with 200 AI voice minutes, Pro is $149 USD/month with 400 AI voice minutes, and Business is $199 USD/month with 800 AI voice minutes. Included AI voice minutes apply across AI Receptionist and any enabled outbound Voice Agents. Extra paid-cycle usage is billed per minute after included minutes with owner-controlled overage limits.

Start a 7-day trial with a card, then connect the phone path, booking rules, and staff-review handoff before live calls are handled.

The default setup avoids protected health information and routes medical questions to staff before collecting clinical details. Regulated workflows require confirmed safeguards, caller consent, access controls, retention and deletion rules, and any required agreement before use.