Clinics + Wellness

AI receptionist for clinics and wellness teams

Turn missed and after-hours calls into appointment requests, schedule offers, caller confirmations, and staff-review tasks without medical advice.

AI Receptionist is included in every plan, starting at $99 USD/month with 200 AI voice minutes.

  • After-hours call answering
  • Staff-review routing for clinical questions
  • Booking or callback handoff

Workflow animation

Call to scheduled visit to CRM

After-hours call

Step 1

Caller calls

Live call

The receptionist answers after hours and starts with the reason for the call.

What the receptionist checks

Caller asks: Can I book an initial physiotherapy consultation?

Captured: caller name, callback number, preferred evenings

Output

Live intake started

Caller context captured

Workspace

requestscheduleCRM
Caller confirmation preview
Provider notification preview
Request + schedule preview
CRM lead preview

One new patient booking, start to finish

A lunch-hour call becomes a booked first appointment

Ava is your AI receptionist, and the follow-up calls are AI voice agents. Every step lands on one customer record.

  1. Wed 12:20 pm

    Ava answers while the front desk is at lunch

    "I'd like to book a first physio appointment." Ava asks admin questions only: the service they want and a preferred day and time. She doesn't collect symptoms or clinical details.

    New patient inquiry · Thursday afternoon preferred

    Included on every planMissed call capture
  2. Wed 12:24 pm

    A callback task for the front desk

    This clinic keeps its schedule in its own practice software, so Ava leaves the booking to the front desk: a callback task with the transcript and the caller's preferred times.

    Callback task · first assessment · Thursday afternoon

    Included on every planCallback tasks
  3. Wed 1:05 pm

    The front desk books it in your clinic software

    Back from lunch, your front desk calls back with context and books the appointment in your clinic's own system.

    Appointment booked · Thursday 3:30 pm

    Included on every planCallback tasks

Charting, billing, and scheduling records can stay in your clinic software. Ava answers the phone, handles admin requests, and routes anything clinical to your staff.

01

Answer and identify

The caller reaches a receptionist that captures the caller, service intent, and safe admin context.

02

Check schedule

The receptionist checks provider availability and offers a time that matches the caller's request.

03

Confirm and sync

Accepted bookings trigger caller and provider emails, a service request, a schedule entry, and CRM lead context.

Live AI voice demo

Try a clinic booking call

Change the clinic name, then ask Ava about an initial physio assessment or massage appointment. This is a mock call; no real appointment, request, CRM record, or confirmation email is created.

No signup required
Live demo

Receptionist

Answer inbound service calls, capture the request, and book the next step.

0:00
Mock demo only. Do not share symptoms, treatment history, insurance numbers, or other health information. No real appointment, clinic record, CRM lead, or confirmation email is created.
Human verification
Live transcript will appear here once you start talking.
Microphone required. Sessions end after 5 minutes, or after 30 seconds of silence.
Scenario setup
Ava
Use case
Physio & Massage Clinic
Working hours
Monday to Friday, 9:00 AM to 5:00 PM
Location
Maplewell Physio Massage, 201 King Street East, Hamilton, ON
Demo only. No real booking or customer record is created.

Safe boundaries

Front-desk help, not clinical advice.

Default setup avoids protected health information and routes medical questions to staff before collecting clinical details. Regulated workflows require confirmed safeguards, caller consent, access controls, retention and deletion rules, and any required agreement before use.

Will do

  • Book routine appointment requests when your rules allow it
  • Capture reschedules, cancellations, waitlist interest, and callbacks
  • Record service interest, practitioner preference, and preferred times
  • Create staff-review context for questions that need judgment

Will route

  • Does not diagnose symptoms, pain, injuries, or treatment needs
  • Does not triage emergencies or replace urgent-care instructions
  • Does not recommend treatments, providers, medications, or care plans
  • Does not promise insurance coverage, claim outcomes, or clinical results

Common requests

What callers can ask for

New appointment requests
Returning-client reschedules
Massage duration preference
Med spa consultation request
Waitlist capture
Hours and location

Request

Structured appointment request

Next step

Booking path or staff callback

Timeline

CRM context for follow-up

Receptionist plan

Start with receptionist coverage for clinic calls

Plans start at $99 USD/month with AI Receptionist included. Starter overage is $0.45/min overage, Pro is $0.35/min overage, and Business is $0.25/min overage. Start a 7-day trial with a card; subscription billing begins after the trial unless canceled.

Start setup

AI receptionist pricing

AI Receptionist and Call for Me on every plan, with a 7-day trial. Upgrade for follow-up agents and more minutes.

Answer + call for you

Starter

Inbound AI receptionist, calls made for you, and core operations

$99 USD/month
  • 24/7 AI Receptionist
  • Call for Me
  • Calls suppliers and offices for you
  • 200 AI voice minutes, shared
  • Then $0.45/min overage
  • Email, SMS, and 2-way messaging
  • Booking with Google Calendar sync
  • Unlimited invoices, estimates, and clients
  • Works with ChatGPT and Claude
  • English, French, and Spanish
  • Plus call analytics, guardrails, and a 10 GB Document Hub with AI search
Start Receptionist Setup
Recommended

Answer + follow up

Pro

AI receptionist, CRM, AI Advisor, and invoice reminders

$149 USD/month
  • Everything in Starter
  • 400 AI voice minutes, shared
  • Then $0.35/min overage
  • Invoice Reminder Agent
  • Calls about overdue invoices and payment plans
  • Full CRM Suite
  • AI Advisor included (50 monthly queries)
  • 50 GB Document Hub, 500 AI searches/month
  • Advanced analytics & reporting
Start Receptionist Setup

The full front office

Business

AI front desk plus every follow-up call: leads, quotes, invoices, and feedback

$199 USD/month
  • Everything in Pro
  • 800 AI voice minutes, shared
  • Then $0.25/min overage
  • 4 outbound Voice Agents
  • Lead qualification, estimate follow-up, invoice reminders, and customer feedback
  • AI Advisor included (100 monthly queries)
  • 100 GB Document Hub, 2,000 AI searches/month
Start Receptionist Setup

Available in the US and Canada · Prices in USD · 7-day trial, card required, billed when the trial ends unless you cancel

AI Receptionist is included in Starter, Pro, and Business. Included AI voice minutes apply across AI Receptionist, Call for Me, and any enabled outbound Voice Agents. Trials require a card, and paid-cycle usage beyond the included AI voice minutes is billed automatically per minute unless an owner limit pauses usage.

Frequently Asked Questions

Yes, for routine front-desk workflows such as appointment requests, rescheduling, cancellations, business information, and callback capture. Clinical or treatment-specific questions should route to staff review.

No. This page is about booking, rescheduling, callback capture, and admin intake. Diagnosis, treatment guidance, insurance coverage, contraindications, and suitability questions should be routed to humans.

Yes, when the business rules allow booking and the caller request is routine. If the call asks for medical, treatment, suitability, risk, or insurance guidance, the receptionist captures context and routes a callback instead.

AI Receptionist is included in every plan: Starter starts at $99 USD/month with 200 AI voice minutes, Pro is $149 USD/month with 400 AI voice minutes, and Business is $199 USD/month with 800 AI voice minutes. Included AI voice minutes apply across AI Receptionist and any enabled outbound Voice Agents. Extra paid-cycle usage is billed per minute after included minutes with owner-controlled overage limits.

Start a 7-day trial with a card, then connect the phone path, booking rules, and staff-review handoff before live calls are handled.

The default setup avoids protected health information and routes medical questions to staff before collecting clinical details. Regulated workflows require confirmed safeguards, caller consent, access controls, retention and deletion rules, and any required agreement before use.