Connect the overdue account list
Start with overdue invoices already managed in InvoicifyAI so the agent has the customer details, balances, and due dates it needs.
AI AR Collections Specialist
AI AR Collections Specialist for Faster Payment Recovery
An AI collections workflow that calls overdue customers, confirms payment timing, captures promise dates, and routes exceptions back to your team so routine follow-up does not consume staff time.
- Calls overdue accounts on your schedule during approved business hours.
- Captures payment commitments and logs outcomes back into your workflow.
- Keeps the process professional, on-brand, and escalation-aware.
Start setup in minutes • No contracts • Cancel anytime
Real overdue invoice collection call
Live AI voice demo
Talk to the AI AR Collections Specialist Live
Set a quick overdue-payment scenario and test the conversation flow.
No signup required
Live demo
Invoice Reminder
Collect overdue payments with polite, firm follow-ups.
0:00
Human verification
Live transcript will appear here once you start talking.
Microphone access is required. Demo sessions are capped at 5 minutes, can end after 30 seconds of inactivity, and may end earlier during peak traffic.
Scenario setup
INV-
Max 4 digits · 4/4
$
Max 5 digits · 4/5
Auto-calculated from due date.
Tip
Keep it short and realistic. These details shape the agent's responses in real time.Hear what your customers hear
A professional overdue-payment conversation, not another ignored reminder
AI Agent
Hi, this is Alex calling on behalf of Acme Services regarding invoice #4821 for $2,340, which was due on March 1. I wanted to check in about payment timing.
Customer
Oh right, I've been meaning to get to that. Can I pay by Friday?
AI Agent
Absolutely. I'll note that you're expecting to process payment by Friday, March 20, 2026. Would you like me to send a confirmation email with the payment details?
Customer
Yes, that would be helpful.
AI Agent
Done. Thank you. We appreciate your business.
Outcome summary
The useful output is what happens after the call
- Payment commitment captured: Friday, March 20, 2026
- Confirmation email requested
- Invoice record updated with outcome notes
- Next follow-up stays scheduled if payment does not arrive
The goal is not just reaching the customer. The goal is a clean record of what they said, when they expect to pay, and whether the next step stays with AI or moves to a person.
Multi-channel collections
AI-powered collections across calls and email
Reminder-only tools stop at sending messages. This workflow uses voice when the invoice needs a real conversation, while still keeping written follow-up aligned with the account status.
| Channel | What the workflow does |
|---|---|
| Voice calls | Calls overdue customers during business hours, references invoice details, handles objections, captures promise-to-pay dates, and leaves professional voicemails when needed. |
| Email follow-up | Sends reminders, confirms verbal commitments in writing, and keeps the account record aligned with the latest conversation outcome. |
Workflow
How the AI AR Collections Specialist works
Keep the rollout simple: start with overdue invoices, define the calling rules, and let the team review outcomes instead of manually dialing every account.
Set follow-up rules
Choose when outreach starts, how long to wait between attempts, which accounts are excluded, and when a human should step in.
AI makes contact
The agent calls during approved business hours, references the balance due, and adapts to common billing questions or blocker explanations.
Review outcomes, not raw busywork
Your team sees promise dates, transcripts, voicemails, and escalations without manually running every call attempt.
Existing workflow fit
Works with the way your AR process already runs
Keep the positioning aligned to the product: this workflow runs on overdue invoices already managed inside InvoicifyAI, with the same reminder history, outcomes, and review flow your team already uses.
Built around your invoice workflow
The product page for this same workflow is the Invoice Reminder Agent, so teams can move between product detail and SEO intent without changing the underlying solution.
Built for the InvoicifyAI workflow
This workflow is scoped to the invoices, reminders, and account history already tracked in InvoicifyAI rather than acting as a wrapper for outside invoicing systems.
Human escalation stays in the loop
Disputes, strategic accounts, and high-risk balances route back to your team instead of forcing AI to handle cases that need judgment.
Team design
AI handles routine follow-ups. Your team handles exceptions.
This is the clean operating model for SMB collections: automate the repetitive touches, keep humans on the cases that need judgment.
| AI AR Collections Specialist | Your team |
|---|---|
| First-touch reminder calls | Complex disputes |
| Promise-to-pay capture | High-value account management |
| Voicemail and follow-up sequencing | Legal or agency escalation |
| Outcome logging and retry scheduling | Write-off and settlement decisions |
Compliance-conscious design
Built for teams that need controls, not just call volume
- Configurable calling windows by region and business hours
- Opt-out and do-not-call handling within the workflow
- Call recordings and transcripts for review
- Outcome history attached to the invoice record
- Encrypted data in transit and at rest
- Audit-friendly logs for call and follow-up activity
Your organization remains responsible for consent and compliance with the rules that apply in your jurisdictions.
Features
Everything you need for AR follow-up
Timezone-aware calling windows
Configurable retry cadence
Promise-to-pay capture
Voicemail handling
Dispute escalation to humans
Transcript and recording visibility
Invoice and CRM outcome logging
Voice-plus-email follow-up flow
Use cases and comparison
Where this workflow fits best
Service businesses
Contractors, agencies, and consultants collecting after the work is already done.
B2B teams
Companies with net terms that need consistent, professional follow-up before invoices drift deeper into aging buckets.
Subscription recovery
Teams handling failed payment recovery or account follow-up where voice conversations outperform repeated reminder emails.
| Option | Consistency | Scalability | Cost | Response rate |
|---|---|---|---|---|
| AI AR Collections Specialist | High | High | $ | High |
| In-house AR team | Variable | Limited | $$ | Medium |
| Email-only automation | High | High | $ | Low |
| Collections agency | High | High | $$ | High |
Related resources
Learn more about overdue invoice follow-up
Explore the product page, related guides, and practical call-script resources for AI-powered AR collections.
Invoice Reminder Agent
See the product-detail page for this same overdue-invoice workflow.
AI Voice Agents
Compare reception and the outbound Voice Agent workflows in the catalog.
AI AR Collections Specialist Guide
Read the informational guide that supports this commercial landing page.
Overdue Invoice Call Scripts
Use call-script guidance for the early research and enablement stage.
Start with reception. Grow into the full workflow.
Every plan includes AI Receptionist, a card-backed 7-day trial, and AI voice minutes. Upgrade when you need outbound follow-up agents and larger minute allowances.
AI voice plan
Starter
Inbound AI receptionist and core operations
$99 USD/month
- 24/7 AI Receptionist
- 200 AI voice minutes
- Email notifications
- Appointment booking
- Call analytics dashboard
- English, French, and Spanish support
- Advanced guardrails
- Unlimited invoices & estimates
- Unlimited clients
- Document Hub with 10 GB secure storage
- AI document search & chat (100 queries / month)
Recommended
AI voice plan
Pro
AI receptionist, CRM, AI Advisor, and invoice collection
$149 USD/month
- Everything in Starter
- 400 AI voice minutes
- Document Hub with 50 GB secure storage
- AI document search & chat (500 queries / month)
- ✨ Full CRM Suite
- ✨ AI Advisor included (50 monthly queries)
- Advanced analytics & reporting
- 📞 1 outbound Voice Agent included
- Invoice Collection Agent
- Automated overdue follow-ups and payment-plan handling
AI voice plan
Business
AI front desk plus every revenue follow-through agent
$199 USD/month
- Everything in Professional
- 800 AI voice minutes
- Document Hub with 100 GB secure storage
- AI document search & chat (2,000 queries / month)
- ✨ AI Advisor included (100 monthly queries)
- Advanced analytics & reporting
- 🚀 4 outbound Voice Agents included
- Lead Qualification Agent - qualifies new leads before follow-up
- Estimate Follow-up Agent - follows up on open proposals
- Invoice Collection Agent - handles overdue invoices and payment plans
- Customer Feedback Agent - captures reviews and service feedback
Receptionist plan details
AI Receptionist is included in every plan: Starter starts at $99 USD/month with 200 AI voice minutes, Pro is $149 USD/month with 400 AI voice minutes, and Business is $199 USD/month with 800 AI voice minutes. Included AI voice minutes apply across AI Receptionist and any enabled outbound Voice Agents. Extra paid-cycle usage is billed per minute after included minutes with owner-controlled overage limits.
AI Advisor Top-Ups
Pro includes 50 monthly queries and Business includes 100. Need more? Buy 250 more for $19 or 600 more for $39. Top-ups are one-time purchases, charged immediately, and expire 12 months after purchase.