Is the customer feedback agent tuned for service businesses?
Yes. It is finely tuned for service businesses and keeps feedback calls in a consistent professional flow.
Customer Feedback
Customer Feedback Agent Demo
A customer feedback demo showing how AI gathers post-service sentiment, identifies detractor risks early, and highlights promoter opportunities for follow-up and referrals.
2:08November 10, 2025
Key takeaways
- Captures NPS and qualitative feedback without manual surveys.
- Flags detractor signals early for proactive retention.
- Surfaces promoter opportunities for expansion and advocacy.
Transcript summary
This workflow checks in after service delivery, captures sentiment signals, and records specific comments that explain score movement. Teams can quickly identify at-risk accounts, while positive responses can trigger referral or testimonial requests. It closes the loop between operations and revenue.
Video FAQ
Does it help with churn prevention?
Yes. Early negative sentiment signals help teams intervene before issues escalate.
Can positive responses be used for marketing?
Yes. Promoter feedback can be routed for testimonial, case study, or referral follow-up.
Do you support DNC and per-customer configuration?
Yes. You can honor do-not-call preferences and apply customer-level reminder settings so outreach respects each account's communication rules.
